Customer Charter - MowersUK

Our Customer Charter

Our customer charter explains what you can expect from us to ensure you receive excellent customer service .

Our customer service

Our values – Our customers are our No 1 priority and we look to build long-term relationships with both our domestic and commercial customers.  We strive to ensure you have a great buying experience from us.  We know you want a friendly approach and we offer a personal and professional service along with expert advice to help you choose the machinery that is best for you. We understand how valuable it is to be able to talk in person or on the telephone to a real person who fully understands your requirements and can match them to the products that we offer.

We will treat you fairly and with respect and courtesy, provide you with accurate and consistent buying information, provide a timely and reliable service, use clear communication and keep in touch, treat your information lawfully and answer all your questions about finding the right garden machinery.

Our machinery

We offer a wide range of quality machinery for sale to suit all budgets, and all our machines are competitively priced with the option of local delivery or collection.

Any machinery bought from our shop will be assembled, inspected, oiled and fueled, and ready to use, with expert advice on hand if needed.  We fully support our products for Warranty, service and repair, so that you have peace of mind knowing that you can bring them in personally or arrange for them to be collected should there be a problem.

Any machinery bought online will follow easy to understand cancellation, returns and after sales procedures, which can be viewed here.

We offer a range of garden machinery for hire either for DIY projects or whilst your machinery is being repaired or serviced. For our commercial customers, we understand that downtime can be costly and we offer specialist machinery with the option of both the latest tools and the older favourites that are hardworking and reliable.

Our workshop

Our large on-site Workshop is staffed by experienced and professional engineers who are happy to offer advice and who will service and repair all the major brands, both domestic and professional.

Our hire machinery is serviced and maintained by us and is safety checked and tested to ensure you get the most reliable and fully working equipment when you come to use it.


Our fully equipped workshop with trained mechanics able to carry out a range of service and repair tasks on everything from chainsaws to tractors.

Operating Instructions

Every piece of machinery we sell is supplied with operating instructions and we are happy to give you a run-through in person if needed.

Every piece of machinery available for hire is provided with a service ticket and operating instructions, and we will run you through its use to ensure you can get the best out of our tools, and essentially make your job easier.


Health and Safety is of the upmost importance to us and we will never compromise on the quality or safety of the machinery that we sell.  Our hire machinery goes through strict workshop checks and is tested and inspected before and after every hire.  This ensures that the item is safe to use and that it is ready to use as soon as it is delivered or you collect it.


We welcome and value your feedback whether compliments, suggestions or complaints. What you tell us can help us improve our services or correct a problem we may not have been aware of. You can provide feedback direct to us via our contact form. If you would like to review us please do so on Google or Trustpilot.

If you are unhappy with the way we have treated you, all complaints can be forwarded through our contact us page form and will be dealt with promptly.

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